River Valley Community Federal Credit Union Privacy Policy
River Valley Community Federal Credit Union, your member owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice. It describes our credit union’s privacy policy and practices concerning the personal information we collect and disclose about our members.
If after reading this notice you have questions, please contact us at:
(870) 836-4400
or write to:
Privacy Notice Staff
River Valley Community Federal Credit Union
340 Cash Road SW
Camden AR 71701
Information We Collect About You
We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications and other forms.
- Information about your transactions with us.
- Information we receive from a consumer-reporting agency.
- Information obtained when verifying the information you provide on an application or other forms; this may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.
We may disclose all of the information we collect, as described above, as permitted by law.
We may disclose nonpublic personal information about you to the following types of third parties:
Financial service providers, such as Insurance companies.
Non-financial companies, such as consumer reporting agencies, and government agencies.
Disclosure of Information to Parties That Provide Services to Us
In order to conduct the business of the credit union, we may disclose all of the information we collect as described above, to other financial institutions with whom we have joint marketing agreements, to other companies that perform marketing services on our behalf, or to non affiliated third parties for the purposes of processing and servicing transactions that you request or authorize, so that we may provide members competitive products and services.
We may also disclose nonpublic personal information about you under circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, and follow your instructions as you authorize, or protect the security of our financial records.
To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide to other third parties.
Disclosure of information About Former Members
If you terminate your membership with River Valley Community Federal Credit Union, we will not share information we have collected about you, except as may be permitted by law.
How We Protect Your Information
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical electronic or procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
What Members Can Do to Help
River Valley Community Federal Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:
Protect your account numbers, plastic card numbers, PINs (personal identification numbers) or passwords. Never keep your PIN with your card, which can provide free access to your accounts if your card is lost or stolen.
Use caution when disclosing your account numbers, social security, etc. to other persons. If someone calls you explaining the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
Keep your information with us current. If your address or phone number changes, please let us know. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.
Let us know if you have any questions. Please do not hesitate to call us- we are here to serve you!
